Returns & Repairs

Stellar Jewels is a Wholesale Business Only.

Please feel free to contact us for more information and to obtain a password to our wholesale site with pricing. If you are not a store or a lovely gallery, we value your interest and are happy to connect you to a retail establishment which will assist you in finding the Stellar Jewel that is right for you.

Returns

  • If not satisfied and you would like to exchange or return, please email us within 7 days of original order receipt with the reason for return.
  • Merchandise must be received by Stellar Jewels within 10 days of RA.
  • Stellar Jewels is not responsible for any item not received or returned without RA.
  • Shipping fees will not be credited.
  • We will not issue credit or refund for any items that indicates the item has been used or worn or has tags or prices from the store returning the merchandise. If tags need to be removed or maintenance necessary, a 25% stocking fee will be charged.
  • All jewelry is the property of Stellar Jewels until Paid For In Full. Merchandise is not considered owned by retail stores until payment is complete.

Repairs

  • All our jewelry is inspected for manufacturing defects before the jewelry is shipped to you.
  • All our jewelry is individually handmade and very rarely problems occur that are due to hidden defects in the jewelry, for instance a weak solder joint breaks or a stone falls out of the setting.
  • We will repair any of these defects that result from flaws in the manufacturing process free of charge within 90 days of purchase.
  • This warranty does not apply to breakage of jewelry due to “little accidents” (stepped on, dropped on hard surface floors, chipped stones etc.).
  • If your jewelry piece needs repair after the 90 day warranty has expired, we will do our best to repair the item for you.
  • We will charge you only our cost plus a shipping fee. Please contact us if you need repair and would like to get an approximate quote.*

*Please note, there are exceptions and each case is considered on an individual basis.

Please contact us prior for RA via email.